How To Switch To New Outlook From Classic - Upgrade Outlook

You are seeing the classic interface when you open Outlook, but you need to be on the new version. This usually happens because both versions are installed side-by-side on your system, and you are simply clicking the wrong shortcut.

Why this happens

Windows keeps both the legacy 'Classic Outlook' and the 'New Outlook' installed as separate apps. You likely have two different icons in your Start menu pointing to different versions of the same mailbox.

What you'll need

You just need access to your Start menu. If the new version is not installed, you will need a standard internet connection to download it from the Microsoft Store.

Steps

1. 01
   Open the Start menu and type Outlook into the search bar at the bottom of your taskbar.
2. 02
   Look at the search results and identify the icon labeled simply Outlook. Do not click the one explicitly labeled Outlook Classic.
3. 03
   Click the entry labeled Outlook to launch the updated interface; your mailbox, calendar, and folders will sync automatically without data loss.
4. 04
   Verify the switch by sending yourself a test email to ensure the new window is communicating with the server correctly.
5. 05
   If only Outlook Classic appears in your search results, visit the Microsoft Store and download the Outlook for Windows application to add the new version to your PC.

Still not working?

If you do not see the option to switch even after visiting the Microsoft Store, your organization's IT department may have used a Group Policy to restrict the New Outlook. Check with your administrator to ensure the 'Hide the Try the new Outlook toggle' setting is not enforced on your machine.

Frequently asked questions

Will switching to New Outlook delete my emails?

No, your emails, folders, and calendar data are stored on the Microsoft servers. Switching applications only changes the interface you use to view that data.

Can I go back to Classic Outlook if I don't like the new one?

Yes, you can still search for Outlook Classic in your Start menu and open it at any time, as both versions remain installed on your computer.