Can't Log Into Overwatch? Fix! BN-564

The BN-564 error code means your game client is failing to establish a stable connection with the Overwatch servers. This is usually caused by a widespread service outage, a temporary network hiccup, or corrupted local game data.

Why this happens

This error indicates a communication breakdown between your device and the Blizzard servers. It is most often triggered by unstable network hardware or damaged installation files.

Steps

1. 01
   Verify the current server status by visiting the Blizzard status page on Downdetector. If there is a reported outage, wait 30 minutes before attempting to connect again.
2. 02
   Power cycle your router by unplugging the power cable from the wall. Wait a full 60 seconds before plugging it back in and waiting for the indicator lights to show a solid connection.
3. 03
   Switch from Wi-Fi to a wired Ethernet connection to eliminate packet loss caused by wireless interference.
4. 04
   If you are on PC, open the Battle.net launcher, click the gear icon next to the Play button, and select Scan and Repair to fix corrupted game files without affecting your personal settings.
5. 05
   If you are on a console, navigate to account.battle.net/connections to disconnect your PSN or Xbox account. Once removed, link the account again on the same page and relaunch the game.

Still not working?

If you are still seeing BN-564 after these steps, check if your firewall or antivirus is blocking Battle.net traffic. If you are using a VPN, disable it, as it may be routing your traffic through an unstable or blacklisted IP address.

Frequently asked questions

Will I lose my game data if I run Scan and Repair?

No, the Scan and Repair tool only verifies and replaces damaged game files. Your personal settings and account data remain untouched.

Why does BN-564 keep coming back even after a fix?

Recurring connection errors usually point to persistent issues with your ISP or a router that needs a firmware update to handle Blizzard's traffic properly.